Six Sigma is a management innovation program aimed at ensuring customer satisfaction through continuous
improvement in quality. The ultimate goal of the program is to achieve 6 sigma, which would mean products
and processes experience only 3.4 defects per million opportunities, or, in other words, only 3 defects in one
million products or services.
The Six Sigma program was first started by U.S.-based Motorola and soon spread worldwide. Six Sigma is unique
in that its targets are not limited to manufacturing or production and with its top-down approach, strong leadership
from the management is crucial.
As a new management innovation tool that can optimize the entire business process from development to
production, sales and customer service, Six Sigma-based management is mandatory for doing business in the 21st
century where unlimited competition for a single global market will be the norm. To secure a differentiated
competitive edge, Six Sigma should be adapted in every area of the business operations, not only production,
but also sales and customer service including the translation service.
Toptrans has adapted Six Sigma paradigm in translation businesses at first
time in Korea. We believe that we can assure the highest quality and customer
satisfaction through the Six Sigma translation process.
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